Stricklandia

Michael Strickland's blog on all things travel: news, deals, destinations, dreams and more.

Wednesday, March 26, 2008

My airline conspiracy theories

I've made no secret of my growing disgust with the airline industry. Fares skyrocket while service plummets. Miles are impossible to redeem, as I've commented on before. Michael Craig called air travel "the new bus," but the more I fly, the more I miss riding that D.C. to New York Chinatown bus.

Here are a few of my airline conspiracy theories, secret ways in which I suspect the airlines might be giving it to us without our knowledge:

Misleading departure times. They craftily publish departure times that reflect when the aircraft pushes back from the gate, not when it actually takes off, so that when you wait in a queue on the tarmac for more than half an hour, the flight is still considered "on time." And when they say they'll "make up" delays in the air, you know that means they padded the arrival time to account for such delays.

Arcane mileage programs. It's a great concept to accrue miles for traveling with an airline, and then redeem those miles for free travel. Just don't try to turn the concept into reality. The airlines have created a deeply arcane system designed to make you give up long before you ever find that free mileage award flight. Unless you want to fly a red-eye. Fourteen months from now. Between Charlotte and Paducah.

Bait and switch. More than once, I've checked fares on an airline website, found a good fare, gone to other sites to compare fares, then come back to the first site, only to find out that fare is gone. Sure, you snooze, you lose. But often, that fare reappears later. It's almost as if their website is logging my IP address and what routes I'm looking up, then jacking up the fare the longer I spend searching.

Fuel surcharge. Okay, the price of crude is at an all-time high, fuel costs are rising, airplanes burn a lot of fuel. I get it. But don't raise your fares to recoup these costs, and then also tack on a "fuel surcharge."

If you're as fed up as I am, read about Charis Atlas Heelan's experiences trying to get a decent fare on the common route New York to Paris. The article won't make you feel better, but you'll know you're not alone—and the article contains links to some useful air fare websites that I didn't know about.

Happy Flying!
 

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